Group Sales Coordinator
@ Miami Marlins

The Group Sales Coordinator is a full-time benefited position with a primary focus of assisting the sales team with tapping into the Miami market in South Florida by way of Group Sales, Tourism, and Premium Hospitality products. Plus, a joint focus of accomplishing a season-long goal of ticket donations to deserving eligible non-profits and organizations.

The Marlins seek diverse, highly motivated, coachable, creative, competitive, and professional individuals for this position who have a passion for the sports industry.

Essential Functions:

• Ticket Donations through Commissioner’s Community Initiative (CCI): Coordinating of Marlins community ticket programs and relations with community ticket partners.
• Responsible for accomplishing our departmental goal of ticket donation, both distributed and utilized.
• Generating a minimum of 25 outbound daily activities to both current and prospective community partners.
• Assisting the Group Sales leadership team by helping oversee the day to day of the pillar programs necessary to accomplish hitting the departmental ticket donation distribution and utilization goals.
• Going on-site to locations and events to help promote the initiatives that help accomplish hitting the departmental ticket donation distribution and utilization goals.
• Execution of Fan Experiences on game days for Marlins members and group leaders.
• Working directly with each Marlins sales executive, part-time staff, game presentation team, ballpark operations team, and other internal departments to create a memorable experience that exceeds client expectations.
• Activation of online requests for in-game group welcome messages.
• Overseeing the redemption of specialty items related to group sales and special themed events.
• Ability to generate new business opportunities via cross-selling and referrals.
• Tracking of group sales inventory of specialty items, ticket office requests, and creative service requests.
• Creating ticketing links and digital flyers upon inbound requests from Ticket Sales & Service team members.
• Coordinate with other internal departments related to planning and execution of special events, group hospitality events and other group ticket initiatives.
• Compile and communicate Group Welcome Messages for each homestand.

Qualifications & Requirements:

• Bachelor’s degree from an accredited college or university.
• Strong organizational, time-management, verbal and written communication, and problem-solving skills.
• Ability to function in a fast-paced environment, handle multiple projects simultaneously and adhere to deadlines.
• Must be coachable and possess a positive attitude.
• Comfortable making cold calls on the phone, meeting face-to-face with clients, and working well with other internal departments.
• Ability to maintain a flexible work schedule (holidays, weekends, evenings).
• Deliver exemplary customer service.
• Excellent organizational skills, data management, analytical, and interpersonal skills.
• Sales/customer service background is a plus.

Suggested Education & Experience Guidelines:

• Proficient computer skills including Microsoft Office.
• Experience with FEVO, ProVenue (ticketing system) and Microsoft Dynamics 365 is a plus.