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IT Support Specialist
@ OpenAI

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Summary

£35,000 - £50,000
London, UK
On-site
It SupportMacosTroubleshootingVendor ManagementIt Asset ManagementServicenowGoogle WorkspaceOffice 365Av Event ManagementProblem-solving
Entry-Level
Full-time

About the Company

Company Name: OpenAI

Industry: Information Technology

Overview: OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

Job Description

As an IT Support Specialist, you will be the first point of contact for troubleshooting hardware, software, and network issues, ensuring our employees have seamless access to the tools and support they need. You will play a crucial role in IT operations, from resolving support requests to managing vendor relationships, maintaining IT assets, and driving process improvements.

We are looking for someone who is customer-focused, technically proficient, and proactive in enhancing IT processes. You should excel in clear communication with both technical and non-technical stakeholders, have a strong background in macOS (Windows experience is a plus), and thrive in a fast-paced, collaborative environment.

Responsibilities

Provide frontline IT support, manage IT assets and vendors, drive IT process improvements, support AV and event operations, leverage ITSM tools.

Qualifications

Strong technical expertise in macOS, experience with enterprise collaboration tools, excellent troubleshooting skills, AV event management experience, proficiency with ITSM platforms.

Education Level: Bachelor's Degree