Support Operations Manager
@ Meta

The Mixed Reality Developer Enablement Operations (DEO) team works closely with Legal, Product, Engineering, Developer Relations and Policy teams to ensure efficient and impactful support operations. We are looking for an experienced and detail-oriented Operations Manager to lead our support operations, and those interested and passionate about enablement, process and operations, best-in-class experiences, the metaverse, and the developers creating content for it.

The Support Operations Manager interfaces with a broad range of internal teams and works closely with the vendor operations team to ensure our support programs and operations are robust, efficient and scalable ensuring growth and success of our developers on the Meta Horizon Store. This role will be responsible for supporting and driving efficiency with our support operations aimed at assisting developers in resolving their needs across a variety of issue types, including but not limited to compliance, administrative, and app review processes across the whole developer journey.

Additionally, this role will involve serving as the primary point of contact for escalations, swiftly addressing and working with stakeholders to resolve issues impacting developers or their experience. In this role, the Support Operations Manager is knowledgeable about our policies and processes. They leverage a demonstrated understanding of the developer ecosystems, vendor operations, support systems, queue based tooling, quality, efficiency, and an elevated developer experience. The ideal candidate is curious, empathetic, principled, detail-oriented, and attuned to changing developer needs.