Customer Service Representative
@ Ontario Public Service

Calling all experienced individuals who are passionate about customer service! This is a continuous posting based on operational needs and may be extended or closed at any time without notice.

How To Apply: If you are interested and demonstrate the qualifications outlined below, please CLICK HERE to complete your application, you may be contacted for further assessment. A cover letter and resume is not required at this time.

How we support diversity, inclusion and accessibility: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

About the job: You will: • provide public counter customer services offered by ServiceOntario in a fast-paced environment • provide guidance on ServiceOntario guidelines, directives, and procedures • assist customers to complete documents and forms related to services offered at ServiceOntario • respond to customer inquiries about accessing ServiceOntario services, directing them to the right resources for resolution • process personal and business transactions accurately following strict policies & procedures • use a computer to update electronic databases with accuracy • collect fees and payments and verify all transactions • maintain established filing systems.