Program Manager - Customer Service
@ Keeta
Summary
$70,000 - $90,000
Riyadh, Saudi Arabia
On-site
Mid-Level
Full-time
About the Company
Company Name: Keeta
Industry: Customer Service
Job Description
As a Program Manager for Customer Service at Keeta, you will be responsible for overseeing customer service operations, ensuring high levels of customer satisfaction, and leading a team of customer service representatives. You will develop and implement strategies to improve service delivery and efficiency.
Responsibilities
Oversee customer service operations, develop strategies for service improvement, lead and mentor customer service team, analyze customer feedback and implement changes.
Qualifications
Proven experience in program management, strong leadership skills, excellent communication abilities, and a customer-focused mindset.
Education Level: Bachelor's Degree